No Exchanges Available

We don’t offer exchanges. Please check all details carefully before ordering:

• Size
• Design
• Quantity
• Shipping address

Once you place your order, we can’t change these details.

Canceling Your Order

You can cancel your order within 6 hours after placing it. After this time, we may have already started making or shipping your items.

• Cancellation Fee: 10% of your order total
• To cancel, email us at [email protected]

Returns and Refunds

30-Day Return Window

You have 30 days from delivery to return your order. After 30 days, we consider the order accepted and can’t offer refunds.

When You Can Get a Refund

We’ll give you a full refund if:

• You bought the wrong product, it doesn’t fit, or you changed your mind
• Your item arrives:
  • Damaged
  • Broken
  • With the wrong design
  • In the wrong size
  • Made from different material than described
  • As the wrong item entirely
  • Different from what was shown on our website

Return Condition Rules

Your returned items must:

• Not be worn or washed
• Not be changed in any way
• Not have damage you caused
• Still have all original tags
• Be in original packaging

Note: Small loose threads that can be easily cut are not grounds for returns.

What We Need for Your Refund

Please provide:

1. Your shipping label/receipt
2. Proof you bought the item
3. Clear photos of the product
4. Copies of emails with our support team

How to Return an Item

1. Email [email protected] with your refund request and the documents listed above
2. Wait for our team to respond (2-3 business days)
3. After approval, pack your items carefully
4. Ship using a carrier that provides tracking
5. Send us your tracking number or a photo of your return receipt

Important: Don’t send returns without our approval email first. We won’t refund unauthorized returns.

Shipping Costs for Returns

You must pay for return shipping. This cost is not included in your refund.

Getting Your Money Back

• We process refunds within 2 business days after receiving your return
• You’ll get an email when we issue your refund
• The money typically takes 10-15 business days to show up in your account (timing depends on your bank)

If you don’t see your refund after this time:

1. Check your bank account again
2. Contact your credit card company
3. If you still don’t see it, email [email protected] and we’ll respond within 2-3 business days

Lost Return Packages

We are not responsible for packages lost during return shipping. Always get tracking and share the number with us.

Thank you,

Customer Service Team at Sintycoin